Enough is Enough!!!

I'm on the phone today with one of my most interesting clients. She's an office manage for a mid size law firm in Chicago. The reason I find her so interesting ( and I also honestly like her) is that she has a way about herself like nobody else I know. She's extremely quirky in how she speaks. Very soft spoken but tells me exactly what is on her mind in a very calm manner and she conveys this in the most polite demeanor with perfect use of the English language.  Basically, the love child of Rain Man and Mary Poppins.  So, she's telling me that the lawyers want her to get a gift for the administrative staff of the firm for Staff Appreciation Day and they want it by next Monday. This is not going to be an easy project for me but not impossible. What made it impossible is they wanted a specific umbrella.  I told her I would check to see I could make this happen. After the umbrella company informed me that this project could not be done, I had to call my client. I call here up and say "Elaine, unfortunately, I can't get that umbrella you want in time. Is there another item that would work for you?" Dead Air. Nothing. My client doesn't say a word for about a minute. My sales training tells me to just wait for her to say something. Well, say something she did. All of a sudden, she blurts out "F*ck It!! They're going to get pizza for their gift and when they ask me why, I will tell them that the F*cking Lawyers didn't plan ahead and that's why they're getting F*cking Pizza!!!" 

I'm dead silent and probaby have a bruise on my chin due to it hitting my desk when my mouth just fell open listening to this. I replied, "I'm really sorry I couldn't help you with this Elaine"  She reverts back to Ms. Manners and says in the tone I'm accustomed to "Dan, no worries at all on my end. Thank you for your diligent effort on this and I will contact you when I have another project for you to work on"

She just solidified herself as my MOST interesting client